From Our Members

"Your adjuster was especially helpful and responsive. "

- PURE Member, (New Suffolk, NY)

"Your adjuster was efficient and very professional. I was very please with PURE's response."

- PURE Member, (Cold Springs Harbor, NY)

"The service could not have been better. "

- PURE Member, (Southampton, NY)

"PURE offers me tips and advice about preparing my home for extreme weather conditions and break-ins. It's a proactive approach that sets PURE apart."

- PURE Member, (Staten Island, NY)

"I hope we don't need your services anytime soon, but if we experience another problem, you are the first person I will call. Thanks again, it was a real pleasure working with you."

- PURE Member, (Naples, FL)

"When our family suffered two untimely auto accidents, the claims handling at PURE was the most professional and timely I've ever seen."

- PURE Member, (New Rochelle, NY)

"My agent was spectacular as we explored and finally switched to PURE from AIG Private Client. She explained our needs and the basic terms as I have very little knowledge regarding insurance."

- PURE Member, (New York, NY)

"I didn't realize there were other options when it came to high value homeowners insurance. Then my agent recommended PURE, a financially strong company that's now saving me thousands. Change is a great thing."

- PURE Member, (Staten Island, NY)

"Our one year old home in Haig Point, Daufuskie Island, SC suffered water damage as a result of a plastic water pipe coming lose from its metal fitting under the sink in our kitchen...PURE immediately had Servpro begin the clean up which turned out to be an excellent choice. From that point on I was put in touch with the General Adjuster in PURE's Florida office and we began a series of ongoing communications. I got a contractor to work up the cost to restore the house and this estimate was quickly reviewed and approved. Other small claims that subsequently came to light were also quickly approved. Finally two oriental rugs that we had in the kitchen were badly water damaged and could not be reclaimed. We were able to find two replacement rugs and they were also quickly approved as well. We could have not been more pleased with the manner in which our claim was handled. The total claim was quickly approved with absolutely no hassle. Moreover, the adjuster was very responsive to questions we had along the way. We had never had a claim like this before and were very concerned with how it was going to be handled. The bottom line is PURE exceeded our expectations in terms of their responsiveness and ongoing level of communication."

- PURE Member, (Daufuskie Island, SC)

"Recently I have been assisted in handling a claim for one of our cars. He handled our claim with such exceptional professionalism and thoughtfulness that I felt it appropriate to let you know. He was efficient, knowledgeable and responsive. He even helped me figure out the best strategy for finding a replacement car. I thank Pure for being so understanding of the client's needs and I thanks for representing the company so well."

- PURE Member, (Naples, FL)

"Can't improve upon a perfect response!"

- PURE Member, (Watermill, NY)

"The claims staff is efficient and excellent."

- PURE Member, (Naples, FL)

"He handled everything very professionally!"

- PURE Member, (Bluffton, SC)

"The PURE claim analyst did an excellent job. He is to be complimented on the speed and fairness of the settlement. My thanks to him and to PURE."

- PURE Member, (Boca Raton, FL)

"The team assigned to my claim made the entire difference - always available, professional and well informed and made an otherwise difficult task seem easy."

- PURE Member, (Miami, FL)

"Your staff was very helpful through this unfortunate ordeal and I even called my claims rep. to tell him how thankful we were."

- PURE Member, (Sarasota, FL)

"Thank you for your prompt response. I could have not been better serviced. I am getting ready to buy another home and will insure it with PURE also. Already have a quote. "

- PURE Member, (West Palm Beach, Florida)

"I am writing to express how extremely pleased I was with the entire claims process through PURE. My claims specialist was highly competent, efficient, courteous and a joy to work with. Filling an insurance claim is an unpleasant matter because it involves the loss of something personally important. In my case, it was the loss of earrings with very deep sentimental value. [PURE's claim specialist] quickly turned a difficult experience into something positive by being compassionate and professional. PURE is everything it claims to be, and I have made my insurance agent aware of that fact. "

- PURE Member, (St. Petersburg, FL)

"This accident has been quite unpleasant to deal with, except for your's and PURE's assistance. I thank you very much for that. I am new to PURE and feel very good about my choice."

- PURE Member, (Bluffon, SC)

"The repairs [to the car] look great!  The best part of the whole experience was your professionalism in phoning to communicate with us and this follow-up!  Hopefully we won’t need any more repair work done on our cars, but please know how very much I have appreciated your most gracious attention to detail. "

- PURE Member, (Naples, Florida)

"Now retired, but being in business for many years, there is a tendency for customers to send letters of complaint rather than praise to the head person regarding associates. This is a letter of praise.  I am sure you have been briefed on the unfortunate experience my wife and I had with our new Lexus which was totaled when a tree fell on it while in the care of a Lexus dealer.  [PURE's claim specialist] was thoughtful, professional, and gave us timely updates throughout the process. The claim was settled in an entirely fair manner by PURE.  We appreciate all the support and guidance afforded us by [PURE's claim specialist], PURE and our agent. Thank you. "

- PURE Member, (Naples, FL)

"I hope we don't need your services anytime soon, but if we experience another problem, you are the first person I will call. Thanks again, it was a real pleasure working with you."

- PURE Member, (Naples, FL)

"I could not be more pleased with the help and service that I enjoyed due to the effort of [PURE's claim specialist]. I would, and have, recommended PURE to other people in our community, and I have spoken of your service level on our claim. "

- PURE Member, (Fort Pierce, FL)

"My entire experience with PURE claims was a pleasurable one. Working with [PURE's claim specialist] kept me sane. He was responsive, supportive, returned phone calls as needed. [PURE] is lucky to have him as part of the team. He was always available even when he was traveling. Again, thank you for everything and the PURE standards of excellence. "

- PURE Member, (Miami, FL)

"I have already recommended PURE to some of my colleagues."

- PURE Member, (Pinecrest, Florida)

"Your [claim's specialist] that handled my claim did a great job. On any insurance problem I have ever had in the past with any company, he was far better."

- PURE Member, (Delray Beach, Florida)

"I would like to single out [the adjuster] on his professionalism and helpfulness during the course of my claim."

- PURE Member, (Fort Lauderdale, Florida)

"Even though I was unhappy with myself for the accident, you made it extremely easy, professional, timely and efficient. Thank you."

- PURE Member, (Naples, Florida)

"The claim adjuster called many times to keep me posted. He was very polite and attentive. Not what you expected from an insurance company. Thank you."

- PURE Member, (Boca Raton, Florida)

"Everyone involved did a great job!"

- PURE Member, (Miami Beach, Florida)

"[Your adjuster] was great. He made it effortless to cope with what is normally an unpleasant task."

- PURE Member, (Pembroke Pines, Florida)

"From the beginning your representative was terrific. I hardly had to do anything. He called everyone, set up my car rental, had the repair shop call me, and updated me on everything. It was an entirely painless insurance experience! "

- PURE Member, (Weston, Florida)