| What are my payment options? |
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When you purchased your policy(ies) you decided between a quarterly payment plan or a 1 time full payment. PURE is one of the only insurers to accept VISA or Mastercard for your full premium payment. If you have selected the quarterly payment option, your bill can be paid by electronic funds transfer (EFT) or paper check.
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| How can I make an EFT or credit card payment? |
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To pay by electronic check, we require an ACH Agreement signed with your bank’s routing number and your account number. This form gives us permission to charge your account. You can download the ACH agreement by clicking on this link – ACH Agreement. Fax or email the signed form to PURE at 914-513-2794 or memberservices@purehnw.com. Please call us at 1-888-813-PURE to verify that we received your agreement.
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| I’ve selected quarterly pay, why is my first installment larger than future installments? |
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On the quarterly pay option, the first installment includes 25% of the annual premium along with the full amount of any other required fees, surcharges, and your surplus contribution. Future installments only reflect premium due.
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| When will I get my monthly billing statement? |
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Member statements are sent out monthly, on or about the 20th of each month. Statements reflect any invoices that are due within 30 days of the statement date (printed on the top of page 1). If your account has been paid in full, you will not receive a monthly statement unless there is new activity on your account.
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| When is payment due? |
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On a new policy, payment is due on the effective date of that policy. If you have selected quarterly installments, the first installment is due on the effective date of the policy. Future installments are due 3, 6, and 9 months from the effective date of the policy. Statements reflect any invoice that is due within 30 days of the statement date. Since multiple policies may have different due dates, payment is requested within 20 days of the statement.
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| My statement indicates that my account is "past due," is my policy going to be cancelled? |
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Not necessarily – PURE has cancelled policies for non-payment; however the cancellation is not automatically triggered. If your prior month’s statement was not paid in-full before the print of the proceeding monthly statement, the second statement will be marked “past due”. Any “past due” statement will show an invoice aging table on the bottom of page 2. Any item that is greater than 60 days past due requires immediate attention. Once an invoice is 60 days past due, PURE will contact both the agent and member directly in an attempt to collect payment prior to the initiation of the policy cancellation process.
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| How can I find out what a specific charge is for? |
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Page 2 of the statement provides a brief description of current policy transactions. Click here to learn more about specific charge shown on your bill.
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| Where do I send my check? |
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If you have a copy of your statement with the payment coupon (detachable at the bottom of your bill), please remit payment along with the payment coupon to the address listed. If you do not have the payment coupon, please send payment to our White Plains, New York office.
PURE
One N. Lexington Ave
Suite 1450
Attn: Accounting
White Plains, NY 10601
Always include your 10 digit member number on your check or billing correspondence.
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| How can I speak to someone about my statement? |
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Call Member Services at 1-888-813-PURE (7873).
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| I received a bill in the mail after I paid my bill. |
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It is more than likely that your check was processed after we generated the bills for that particular month. Nonetheless, if you would like to verify that your payment has been received please call Member Services at 1-888-813-PURE (7873).
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| My payment is going to be late. |
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If you suspect your payment is going to be late please call Member Services at 1-888-813-PURE (7873).
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| How do I update my billing address? |
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Please contact your agent or PURE Member Services at 1-888-813-PURE (7873) to submit your change of billing address.
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