| What are my payment options? |
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When you purchased your policy (ies) with PURE, a quarterly or annual payment plan was selected. The quarterly option is provided at no additional cost to you.
You may choose from many options to pay. These include paper check, electronic funds transfer from you bank account, debit card, VISA, MasterCard or American Express or through automatic payments from your bank account.
To keep our member costs low, credit cards payments are only accepted for annual balances.
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| How can I make an electronic, debit/credit card payment or enroll in automatic payments? |
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Simply access PURE’s On Line Payment Center. In just a few minutes you will be able to make a onetime payment or enroll in automatic payments using our secure website. If you have questions about the site, please contact Member Services at 1-888-813-PURE during normal business hours.
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| I’ve selected quarterly pay, why is my first installment larger than future installments? |
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The first installment includes 25% of the annual premium along with the full amount of your surplus contribution and any other required fees and surcharges. Future installments are 25% of the annual premium.
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| Can I have my mortgage company billed for my Homeowner’s policy? |
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Yes. When advised that the mortgage company is the payer, your policy will be issued or endorsed to reflect this. PURE will bill your mortgage company directly. This policy will not be listed on your account billing statement, nor will you receive a copy of the mortgagee bill. Please note that mortgage companies will sometime make payment for premium only. Please contact your mortgage company if you would like them to pay your surplus contribution and fees as well.
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| When will I get my billing statement? |
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Member billing statements are mailed monthly on or about the 10th of each month. Statements reflect any new, renewal or endorsement transactions or payment installments that are due within the next 30 day period. If your account has been paid in full you will not receive a statement unless there is new activity on your account.
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| When is payment due? |
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Payments are due 20 days from the statement date and will be indicated below the minimum amount due. Statements marked as Overdue are due immediately.
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| My statement indicates that my account is "Overdue." Is my policy going to be cancelled? |
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Overdue notices generate when the prior month’s statement was not paid in-full before the next statement date. This will be marked “Overdue.” If payment is not received immediately policies are subject to cancellation. Further notice will be given before any cancellations will take effect.
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| How can I find out what a specific charge is for? |
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For questions about your statement, please contact Member Services at 1-888-813-PURE (7873) during normal business hours. Or you may send an email to memberservices@purehnw.com. Email inquiries are generally responded to no later than 2 business days.
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| Where do I send my check? |
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Please remit payment along with the payment coupon to the address below. If you do not have the payment coupon, please include your Member ID number which is found at the top of your statement.
PURE HNW Insurance
PO Box 95000-2655
Philadelphia, PA 19195-2655
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| What address should I use to overnight my check? |
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All rush payments should be sent to our White Plains, New York office.
PURE
1 North Lexington Avenue
Suite 1450
White Plains, NY 10601
Attn: Accounting
If you do not have the payment coupon, please include your Member ID number, which can be found at the top of your statement.
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| How can I speak to someone about my statement? |
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For questions about your statement, please contact Member Services at 1-888-813-PURE (7873) during normal business hours. Or you may send an email to memberservices@purehnw.com. Email inquiries are generally responded to no later than 2 business days.
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| I received a bill in the mail after I paid my bill. |
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It is more than likely that your check was processed after we generated the bills for that particular month. If you would like to verify that your payment has been received please contact Member Services at 1-888-813-PURE (7873) during normal business hours. Or you may send an email to memberservices@purehnw.com. Email inquiries are generally responded to no later than 2 business days.
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